Refund policyUpdated 3 months ago

Satisfaction guarantee & eligibility for refund

We want to ensure your satisfaction with our products, and that's why we offer a 30-day refund policy. If, for any reason, you are not completely satisfied with your purchase of a product, you may request a refund within 30 days of the purchase date. Products do not need to be returned to receive a refund.

International customers have 30 days from the delivery date to request a refund.

Refund eligibility requirements:

• Refunds are only available for your first purchase of a product.
• Each customer is eligible for one refund per product only.
• Additional purchases of the same product are final and non-refundable.

If you have purchased the same product more than once, only the first purchase qualifies for a refund. All future purchases of that product are not eligible for a refund under any circumstances.

This policy ensures a fair and consistent process for all customers. We appreciate your understanding and cooperation.

NOTE: This refund policy applies only to dietary supplements and does not apply to food products, perishable goods, or items intended for consumption as food.

Purchasing multiple units

Customers are encouraged to try our products and ensure they meet their expectations before making a large purchase of 3 or more units. Please be aware that purchasing multiple units of a product may disqualify you from being eligible for a refund. Additionally, we may require any unopened products to be returned at your expense.

Our refund policy is designed to allow customers to try our products and make an informed decision about their suitability. When you purchase multiple units, it signifies a higher level of commitment, and it is assumed that you have already tested and approved the product.

Non-refundable shipping costs

Please note that while we offer a 30-day refund policy, shipping costs are non-refundable. This means that we will refund the purchase price of the product(s) but not the shipping charges associated with the original purchase.

We believe in transparency, and we want to ensure that you are fully informed of our refund policy. If you have any questions regarding this policy or need assistance with a refund request, please do not hesitate to reach out to our customer support team.

For returns, please contact Customer Service at 703-354-7336 or 800-816-8184 or complete the Refund request form below.

https://shop.drberg.com/pages/support

Refunds will be processed back to the original payment method.

*Food products are subject to a separate Food Product Refund Policy and are not eligible for the 30-day money-back guarantee described on this page.